Shake Shack Seaport

Ala Jelisejeva a year ago

We ate here two days in a row and the food was consistently excellent. The burgers were incredibly juicy and packed with flavour, honestly some of the best I’ve ever had. The seating area is well laid out and comfortable, and I really appreciated the self-serve water station. We had some trouble ordering through the app and couldn’t redeem the free burger offer, but the staff went out of their way to help and matched the deal without hesitation. They were friendly, helpful and made the whole experience even better.

Hannah Eserhut a month ago

Freshest fast food burger around! The sauce was a bit lacking with it basically only tasting like mayonnaise, but the rest was amazing! Decent priced for a burger. Would definitely go back!

Brooks Reeves 11 months ago

This place is a big “meh” for me. I was in the mood for a burger for lunch so I ordered a double cheeseburger with some spicy cheese fries and a soda. The burger was fine. Very much akin to what you’d get at Five Guys but not quite as good. The big problem I had was with the fries. Part of why my experience was frustrating was I the fact that that the “spiciness” of the fries was attributable purely to an insane thick clump of cayenne pepper dropped on the center of the basket, which meant that half the fries didn’t get any spice and the other half were so coated with cayenne pepper as to overwhelm any other aspect. The cheese was also tasteless. The fries themselves were surprisingly good but this combination left a literally bad taste in my mouth. Perhaps their dessert offerings make this a destination but I can only judge based on what I ordered, and what I ordered was basic and nothing to write home about.

Natasha Roke 10 months ago

We came to eat after a date with my husband, after the club. While sitting here, we completely sobered up because: First: nobody served us and we’ve been waiting for our order for more than 30 minutes (!!!). Second: when ordering through their tablet, there were no number tags available, and nobody even came up to me. To speed things up, I had to take a number tag from the counter myself (!!!). Third: after waiting 15 minutes, I went to ask what was happening with our order, but again, no one came up to me, so I couldn’t even find out the status. Fourth: the table we had to sit at was sticky, and there was trash around — as you can see from the photos, nobody had cleaned all day. Fifth: when I asked again about our order and looked at the kitchen, it was dirty, and the worst part is that nobody seemed to care. This is not service, and this is not what a place like this should provide. We are still waiting for our order as I am writing this. When I just went again to ask where our order was, what did the staff do? They simply walked away. Management, you can check your cameras and see this nonsense. If you don’t take action, your establishment will have a lot of inspections soon, because this is deceiving customers, and it’s unsanitary.

Rich Anderson 3 months ago

​I dropped by Shake Shack tonight with a group of seven friends, and honestly, seeing how absolutely packed the place was, I expected a long wait. I couldn’t have been more wrong. ​Despite the crowd, the team there handled the rush like total pros. Our food came out surprisingly fast, and every order was spot on. What really stood out was the staff, everyone was incredibly professional and efficient, keeping the energy high and the line moving without breaking a sweat. ​It’s rare to find a spot that can balance that kind of volume while maintaining great service. If you're looking for a spot that can handle a big group even at peak hours, this is it. Highly recommended!