Shake Shack Midtown Village - 12th & Chestnut

KayJay Nwankwo 4 months ago

WAYYYY TOO PRICEY for a burger WITHOUT fries! BUT, if you’re Looking for an affordable Juicy burger combo worth its quality and size!? Just a short walk across Jefferson Plaza sits Ali’s Smash & Smoothies truck — a welcoming stop where, even in this economy, you can still stretch your dollar over a hearty smash patty and fries. They even make smoothies!!! Bt Hey, Don’t take my word for it, try it yourself & come back to Thank Me Later :-)

Jiabin Ren 6 months ago

Discover the beauty of the world through the eyes of a foodie. A hearty Shake Shack Double Cheeseburger for lunch is a great choice.

Kira 2 years ago

Food was good, all a la carte so it adds up fast and limited options for kids. Service was slowwww, screen prompts for a tip so I did since I was dining in but it took forever and I had to clean my own table so not sure what tip was for, it was worse service than chick fil a and they don’t beg for a tip on the order screen and they are fast and super friendly. Also, a group next to us came in with two dogs unleashed literally roaming around the restaurant and my kids were scared. If you like dogs don’t come at me, but be a respectful pet owner and employees shouldn’t allow it. Employees clearly saw them as they were everywhere even up at the ordering and pickup station. Will try another location maybe?

lance kellam 2 months ago

It's a bit of a fancier generic burger joint with fresh made patties. The window seats at this location are great for people watching.

Genuine Lam a year ago

I went to Shake Shack when it was still a shack in NYC, and many others since. Boy how things have changed. First of all, the burger was not smashed properly. If the edges of the patty isn’t crispy, then the essence of this kind of burger is lost. Secondly, I ordered a SmokeShack, which is supposed to contain bacon, and cherry peppers. When I got mine, it didn’t come with it, and unfortunately because of my hunger I ate 70% of the burger before I realized. When I brought it back to the counter, the first thing the staff asked me was “how could you eat so much of it and not realize?” Then subsequently said “No refunds, can only provide the sides that were missing.” I wasn’t happy and then was tossed around to two other staff for questioning before the manager came and rudely asked me “so what do you want”. I said I wanted another SmokeShack because I didn’t get what I paid for. She showed such disdain for me I asked “are you insinuating that I’m lying??”She rolled her eyes and walked away without as much an apology, and instructed her staff to finally, after 10 mins of questioning, to make me one. Hugely disappointed in the franchise and how they train their staff and chefs. I’d never get this at Chick-fil-a. Not gonna give this business another dime of my money for the humiliation they gave me.