Whataburger

Mr S.G. Tester a month ago

When I arrived there was only one other person in the lobby but they were busy in the drive thru. Anyway after a couple minutes of standing there and nobody giving me any attention, a young guy finally welcomed me to Whataburger and took my order. It was maybe five minutes later I got the most delicious patty melt I’ve ever had. Way to go Whataburger!

Dria 3 months ago

I honestly don’t even know why I went to this whataburger again tonight, but as usual it was a disappointment. I ordered two burger meals with hash browns and two drinks, along with apple pies. We were asked to move up after paying and receiving our drinks, nothing out of the normal so cool. I was already a little thrown off because the woman at the window swiped my card, then proceeded to stand there with my card & receipt in her hand while she talked to another coworker of hers. We got there at about 2:50a.m. And placed the order at 3:03am, And didn’t receive our food until 3:44am. There was some car ahead of us and one car behind. After having to go inside to ask about the food, the workers decided to have a debate about who was “off the clock” and who wasn’t. The hashbrowns hadn’t even been dropped until my boyfriend went inside to go ask if the food was done or not. They forgot the dessert and the apple pie we did receive was old and nasty. We asked for no ice in the drinks and still got ice anyway. The hashbrowns inside of the breakfast burger were OLD and that means our food has been sitting there for God knows how long. Like how long does it take to put two burgers together and drop hashbrowns? I’ve worked at whataburger before and this ain’t it! The three darker hashbrowns in the picture are the old ones that were on the burger. I will not be back. Last time I came by they had to offer free fry because they gave me an old one. The fries are always dry and cold. No sense of urgency. 35+ minutes to get hashbrowns ready and two burgers. The only thing they did good on was the Sprite. Got workers outside hacking and coughing cause they’re outside smoking, but you can’t get at least one person in there to stay on track and make the food properly? They need to shut this location down or find a better crew. If you want cold food and don’t mind spending money on it, go to this whataburger, anytime during their night shift. By far the worst location. UPDATE: Reached out to the manager, Robert, who was very understanding of the situation. He apologized and proceeded to have me come in so he could fix the situation. He’s very professional, very friendly, and I really do appreciate him hearing me out with my concerns over the night shift. Thank you Robert for helping us out!

Sheila Jackson 8 months ago

The service is awesome the employees are very courteous my complaint is this is the second time going through the drive-thru I make a specific order mind you to drive through at lunch time is very busy...only to get my order and it's not what I ordered 🙃 my order always is a number two toasted brioche bun with grilled onions not heavy on The Mustard on a bun

Michael Preiss 12 months ago

I visited this fast-food restaurant recently and had a pretty good experience overall. The place was reasonably clean, and the food tasted great. What really stood out to me was the extremely friendly staff — they were welcoming and very helpful throughout my visit. There was also a wide selection of drinks available, which was a nice bonus. In terms of pricing, it was fair and in line with what you’d expect for this type of place. All in all, a solid option if you’re looking for a quick and pleasant meal.

Justin H 2 months ago

I stopped at the Whataburger on Collins and Washington in Arlington and witnessed something that probably should not have happened in front of customers. An owner or senior manager was counseling a night shift manager in the lobby about staffing and order times while people were sitting there eating. During the conversation he referenced a Google review saying an order took about 40 minutes and used that as part of his argument about performance and staffing. The manager didn’t really say much during the conversation and mostly just listened while he talked through the numbers. Regardless of the topic, those kinds of performance discussions should happen privately, not in the dining room where customers and employees can hear it. It puts the employee in an uncomfortable position and doesn’t reflect well on the store. If the data shows slower times even when there are more staff scheduled, that usually points to workflow issues rather than simply headcount. Kitchen organization, clearly assigned stations, training, and how orders move from grill to assembly to drive-thru can make a big difference. This location is also on a busy corridor where traffic tends to arrive in bursts, which can overwhelm a kitchen if the flow isn’t efficient. Motivation and incentives can matter too. Night shifts are typically the toughest shifts to manage, and expecting speed and consistency without giving managers the support, structure, or incentives to motivate the crew can make the job harder than it needs to be. The manager handled the situation calmly and professionally even though the conversation was happening publicly. Hopefully leadership focuses on supporting their managers and improving the process rather than having those discussions out in the lobby.