P. Terry's Burger Stand

Valerie DC 6 months ago

Today was the last straw. The drive-thru employee handed me my food, shut the window, and walked away. I stayed parked because I needed to ask for one more thing I forgot. She clearly saw me still sitting there and chose to ignore me. No “Did you need anything else?” No check-in. Nothing. The cook eventually had to come to the window to help me…something that never should have been necessary. Forgetting to ask for something should not be a humiliating experience. Chick-fil-A would never do this. They stay attentive, they check back, and they help, even when customers forget something. That’s basic service. This location feels passive-aggressive, unwelcoming, and oddly irritated by the very people keeping it in business. That’s a management issue, not a customer issue. Why be mad at me? I’m a repeat customer who orders the same SIMPLE STUFF EVERY TIME. I’ve tried. I wrote another review before this. Same mess, no change. Now I get it. If management reads this, talk to your team but realize you have lost a repeat customer. Kindness, accuracy, and basic attentiveness are not optional. They’re the business. No more messing up my orders when the place is nearly empty, no more overcharging me half of the time for the SAME order depending on who’s working that day, no more being a repeat customer that seems to annoy the staff instead of being appreciated for repeat business.

Intercon Inc. 2 months ago

Burger Stand on Martin Luther King Blvd in Austin. While breakfast is usually okay, the evening service is consistently poor and had a very disappointing experience at P. Terry’s Burger Stand. While breakfast is usually okay, the evening service is consistently poor. The atmosphere feels unwelcoming, and cleanliness—especially in the bathrooms—is often lacking. During my most recent visit, I was told I was not welcome while simply using an outlet to charge my phone, which made the experience even worse. There appears to be a serious lack of professionalism from management. Customer service feels disorganized, and interactions often come across as unfriendly. I’ve also observed what seems like encouragement of positive reviews in exchange for free items, which raises concerns about authenticity. On another visit, a manager named Augustine appeared to wrongly accuse a customer of taking soda when he was only getting water, and the situation was handled poorly. Additionally, the environment around this location can feel chaotic at times, particularly on weekends, which adds to the overall negative experience. I would not recommend returning to this location until there are changes in management, including the breakfast shift manager and Augustine. The other Manager is Asain.

CK 2 months ago

Placed my order on the app, asked for no cheese, picked up in the drive thru (“both lanes “ sign was up but online one line was acknowledged. I got back on the one line and made it to the window and thanked the staff for my order and drove off. Both sandwiches had cheese on them, we returned to the restaurant to have the order corrected. 🤦🏾‍♀️ No one was at the register, only the kitchen staff cranking out orders. There wasn’t a greeting for myself nor the many others that filed in after me waiting to order. We waited to be acknowledged. After five minutes the guy behind me asked if anyone was on register, the kitchen staff looked but never responded. What seemed like the shift leader , glanced at the bag and I took that opportunity to explain that I’d like my sandwich without cheese as I ordered. He had the sandwich remade and offered an order of fries for the inconvenience. I understood this was the late afternoon crew and it may not move as efficiently as the earlier shift, that service excellence was lacking.

General Malice (Malice Media LLC.) a year ago

Day 4 of jury duty and I decided to go eat at p. Terry's. Been eating p Terry's since at least 2012 so I'm familiar with their menu. This location is accessible by the front of the street or an alley. Parking is available but limited. Inside is the traditional aesthetic and very clean and simple. The drink station's a little large compared to other locations but it looks like it's preexisting but it also looks like it's very empty. Maybe some signage to cover up this area or a picture? Ordered a double cheeseburger combo. No special sauce for me. Not a fan but I also haven't had it in a long time so I don't remember. Honestly I just like mustard cuz it's less calories. Always get the rice crispy and then upgrade the lemonade to a large. Pea Terry's does do free refills so that's nice. Overall normal experience and what do you hear again.

Patricia D 4 months ago

Great place for a quick stop! The hamburgers are high quality, fresh, and full of flavor, and the fries are absolutely delicious—crispy and perfectly seasoned. The service is friendly and efficient, making it a convenient and satisfying spot when you want something tasty without a long wait. Definitely worth stopping by!