Wendy's

Terrence M 2 months ago

My recent visit to Wendy’s was, frankly, well below expectations—both in execution and basic standards. Despite only a handful of customers ahead of me, it took roughly 15 minutes to place an order and an additional 25 minutes for the food to arrive. This level of delay is difficult to justify, particularly given what appeared to be a fully staffed operation. More concerning, however, was the condition of the restaurant itself. There was visible dirt on the floors, noticeable grime on the windows, and buildup around the salt and condiment stations—areas that should be routinely maintained. The soda fountain was also poorly stocked, and essentials like salt and pepper packets were unavailable, which further reflected a lack of attention to detail. When the food finally arrived, it did little to redeem the experience. The burger was significantly overcooked—dry, tough, and lacking the quality one would reasonably expect. At its core, this visit highlighted issues in cleanliness, operational efficiency, and food preparation. I share this not out of frustration alone, but in the hope that management takes meaningful steps to bring this location back in line with the standards typically associated with the brand.

N.M. Patterson 6 months ago

FRAUD ALERT, FRAUD ALERT!!!!!!! IF YOU WORK HARD FOR YOUR MONEY AND IS WONDERING WHERE IT MAY BE GOING JUST LOOK UPON THIS. I had to calm down, this seems to be the nature of things in bigger cities, but will probably soon be everywhere. PLEASE EVERYONE START ASKING FOR RECEIPTS! NO MORE JUST TRUSTING THAT THE RIGHT THING IS DONE AND THIS PLACE HAS A; A ON THERE WALL First I was charged for items I didn’t ask for or get. You will see the receipt, I just knew it wasn’t adding up. I was asked if I wanted to make my Biggie Bags large, but declined, that was ignored. Second I asked for mayo and lettuce on my Double Stack, that was ignored twice, even when I went inside. I went inside cause I was charged for upsized items, but still got small sized items and received attitude when I brought it up at the window and then inside. And the person on the head set is the manager or supposed to be I guess when people have issues. The killer part is they asked if I wanted a cookie. I said no, but still got one added and they were kind enough to give a discount. Yall think there was a cookie in the bag. NOOOOO! This is going to just get worse, I believe. I couldn’t believe it. What I think I was supposed to was get all my money back, which I am going to do. I didn’t eat the sandwich or most of the food cause of how people when they are wrong will retaliate the nice, nasty way. I’m sure they will remember me. Crazy part is the higher up people be just as under handed. I am all for humans working, but this is getting insane. The up charging people to recoup is going to get worse and if you arent paying attention you will get hit for more. I KEPT SAYING NO AND THEN TO BETOLD AT THIS LOCATION THEY FORCE YOU TO TAKE THE MEDIUM BIGGIE BAGS, TO BE LIED TO BY A PERSON THAT IS SUPPOSED TO MANAGE THE PEOPLE. I had to tell her I went to the N. Druid hills location yesterday and the one in Atlanta this past Saturday and they are all giving you jr fries with the biggie bags unless you ask. Some Wendy’s will say you can’t upsize the fries. My thing is how bothered they were when I caught their deception and for all this people to be in their and to here my order and not get what my pockets were charged with. LIKE COME THE HELL ON. People won’t learn till no human can work in jobs like these. Crazy part is you can program a robot to slight people too. Them over charging and adding things you didn’t ask for starts adding up. I don’t believe that was an accident by far. I am glad I asked for my receipt, you will notice places are starting to act like you don’t need them or won’t even hand them to you. I see why, now! THIS IS GOING TO GET WORSE. Crazy part is these shady dealings are happening in all places and things. I just had to add. I didn’t even peep the cookie thing till I really looked at the receipt. I was hot under the collar about being charged Medium prizes but still getting little fries. And if you can zoom in on the receipt I asked for no ice in my sprite, but guess what I got in the spirite. It’s damn crazy to have people be offended by you wanting the things you want them when; when your paying for what you ask for. The audacity of having attitude with it also, is diabolical. The service industry is going to feel it, when the future comes. I mean it’s here, but when it really comes in. The sad part is I’m in the same boat and just hoping my floaty device doesn’t have a large hole in it. Thank yall for turning me into a Chef

Christopher brown 2 weeks ago

It’s 2:43pm on 06/22/2026 and my complete food order is wrong. I was rushed to park on the side because the worker stated that the GM is in the drive thru. So my money or my time isn’t important? The level of customer service was horrible and I received the wrong Order. SMH I didn’t take my food back in because I was afraid that someone was going to do something bad to my order. I just gave my food to this homeless guy to bless him. I guess my time nor my money was important enough to get my order rite.

Ben G a month ago

I just recently downloaded and used for the first time the Wendy's App for online ordering. It was so easy and it gave me a free sandwich for being a new user! I had the Jalapeño Ranch Double Stack and it was excellent. I also had a spicy chicken sandwich and it was delicious as always. Picking up from drive thru after I placed the order online was a breeze!

Dolphin Black 4 months ago

We got raw chicken and my son ate it without knowing, this is disgusting. If my son got sick because of this, I will hold you responsible for it.