Wendy's

Dawn Myers a month ago

It took 3x at drive thru for the gal to comprehend I wanted a baked potato with extra cheese n sour cream on the side, asking with a Jr. Bacon Cheeseburger. I get to the window, no greeting from her n then she stopped midway n sent a boy over. He didn't know what he was doing either n called what looked like the manager. I got my food to bring to the hospital with me to stopped the day with my husband since he's a cancer patient. Opened the bag, the buns were so hard and there was zero cheese on my baked potato which I told her 3x I wanted extra cheese! The sour cream tasted expired. After 2 bites i threw it in the garbage. I even tried the Wendy's near Michael's the day before, they were completely out of potatoes! I ordered a jr. Bacon cheeseburger and received a plain cheeseburger. I won't be trying the 3rd Wendy's in Omaha as I doubt a third one would be a charm. I'm contacting HQ... they should know how their business is being run.

Alexis Sanchez 3 months ago

We had to raise our voice at Jace twice. So they would come back and get my phone to scan my app and again when they handed us our Coke they said it was diet Coke. Because again he couldn't hear us. We ordered a coke and he said sorry that's a HOHO I've been doing orders all day. Then he flung the window shut and we saw him wave us off. I don't like it when my cashier keeps saying what? And we are customers so what if he has to repeat himself or double-check on the drink we shouldn't be treated like bums we pay his paycheck.

Faround Anfindout (Deb) a year ago

I’m not angry that the lobby is closed in the middle of the day. I’m not angry that I ran around to all three doors in the middle of the rain because they have a sign saying that the other one is open. I’m angry that when I told the manager. All she did was give me back talk and refused to take the sign down. Apparently, they don’t care about their customers running around in the middle of the rain. For no reason. If you are that lazy. I am very concerned about what happens behind the scenes

Juliet Grace a year ago

This specific location, I never get any good customer services. Tried giving them a chance again tonight so I placed a mobile order and it went through cause it says the close at midnight right? I went to the drive through around 10pm and was sitting and sitting there (the lights were on and everything) and no one responded so I went to park my car and attempt to go inside. Door is locked. I’m not mad about that some businesses close the lobby early. I attempt to go to the drive through again, still no answers. I pull up at the window and I see a guy worker just bend over the counter on his phone the whole time while I wait. He finally sees me and doesn’t even open the window to tell me they’re closed. I’m sitting in my car confused and I pointed my screen with the mobile order at him and he finally opens the window to tell me they’re closed. Again, some business decides to close early (in this case basically a whole 2 hours early). So I told him why didn’t you guys put a sign up? A piece of paper and ink to write a simple note that says ‘closed’ would be awesomeeeeee no nuggies for me damn 😪

Jacob 4 months ago

I don't leave reviews very often, but this was ridiculous. I pulled up next to the drive-thru speaker and the person said just a minute. At least 5 minutes later, probably closer to 10, they just say go ahead with your order. No acknowledgment about the wait while people have been staring at me from behind probably wondering why I am holding up the line. So I start placing my order and they are out of the first thing I asked for. At that point I just drove off. I can understand if there is a situation inside, or a staffing issue, or something outside the control of the person manning the drive-thru, but it is very disrespectful to your customers waiting so long without any update or acknowledgment. Then find out they were waiting for nothing.