Chick-fil-A

Pegah N 5 months ago

I had a frustrating experience using the drive-thru with a mobile order. I ordered two root beer floats and scanned my QR code, then waited in line for about 15 minutes total. About 8 of those minutes were spent at the very front of the line while cars behind me were being served first. Because I was sitting at the very front of the line, I could see my drinks were already made and sitting inside… but no one brought them out. After waiting 8 minutes at the front of the line and having 8 cars behind me serviced, someone finally asked for my name and said, “Oh, are you just waiting on two drinks?” & immediately grabbed the two floats that had been sitting there the entire time. The problem was not that my order took a long time to make because my order was ready and waiting. The issue was the lack of organization in the drive-thru. By the time I got home, the ice cream was mostly melted, which would have been avoided if they had handed it to me when it was ready. I also left feedback and received a response that felt automated and not very genuine. There was no real explanation or reassurance that this would be fixed. I usually expect better from Chick-fil-A, so this was disappointing. I hope they work on making their drive-thru more efficient.

Dericia Taylor 2 months ago

Rude and impatient staff at this location. So not like this so called Christian establishment but I guess they hire devilish team members now. And Im handicapped and was still treated wrongly. I definitely will NOT return here. Becareful!! You have been warned!

Luis 3 weeks ago

Esmeralda was a heroooo as she brought my food freshly made, got me extra napkins and extra sauce!! I saw her go above and beyond for other customers as well. I hope all her wishes come true, hope she gets a raise and a pension.

RN CHEW a year ago

I've never eaten at a Chick-fil-A and still haven't after my visit. Chick-fil-A ran a promotion that required ordering through the app so I downloaded the app before stopping by and didn't see the promo. Stopped by the closest location and attempted to see if they could figure out why their own special offer wasn't available on their app...none of the staff or management could (or wanted to) help, so I left. They were really busy so I'm sure they have a fantastic product but idk, I didn't get the opportunity to place an order because the app is unreliable. I am able to post up some images including the promo that was probably corporates' way to get folks to download a useless app offering a fake promotion. Time to delete!

Liliana Valero a year ago

Surprised for me. The customer service is excellent. I feel good🙂. It's my first time that I visit this Chick-fil-A. I hope that you continue with excellent service, and good atmosphere, and all is clean. And The employee Tiffany is excellent, good service