Rally's

JaedotCo 3 months ago

I have loved Rally's fries for the last 35 years. I was absolutely disgusted at an experience I just had. Today I stopped at a different location, because I was in a different neighborhood. My order was simple, 2 apple pies, 1 order of mozzarella sticks, and a medium sweet tea. I ordered over the intercom and was given a total of $11 and some change. There was one car ahead of me. By the time I got to the window, a gentleman came and confirmed my order, but he was incorrect. He asked me if I had 2 chicken boxes. I politely told him no and reiterated my order and told him that the computer system gave me a price when I placed my order at the intercom. While he was looking in the computer for my order, I saw a young lady over at the fry station. She had taken the mozzarella sticks out of the oil and placed them in the container. While placing them in the container, she accidentally dropped one of them on the ground. I was watching very closely to see if she would pick it up and put it back into the container. She did not, she threw it away, but she did pick it up off the ground, using the same tongs that she was cooking with. When it came time to give me my order, I was given my bag very quickly. Upon looking in my bag, I saw that I only had 5 mozzarella sticks, and I inquired about if it should have been 6. The gentleman told me that they would have to cook me another one. I told him that I saw the worker drop it on the ground. After that, I was not waiting to have my food possibly infected or worse. I drove off after waiting at the window to tell him I would not be waiting for a fresh batch. This is horrible and I am in going to report this to the CDC and our Department of food safety and sanitation. This is not how they should be operating food and then trying to pass off me getting a lesser amount than what I paid for. Shame on this location! I will never go to this location again. I am familiar with the mozzarella sticks because my daughter and I share, she gets 3 and I get 3. I understand a lot of the Rally's locations have closed but this is not the time to skimp on safety or customer service. The honest thing would have been to say, oh ma'am, I dropped one of your items, do you mind pulling to the side so we can re-cook it. But instead, they tried to give me my food in hopes that I did not notice. Very shady! Based off of this incident, this location should be closed as well.

Alexandria McDaniel 2 months ago

When you say fast food, this is definitely the place to go for fast everything so you better be quick on your toes when you show up because they’re gonna expect you to say everything you need in about two seconds before they close the window on you. They must have management or something around them during the day because at night they refuse to open the window for a walk up services when there’s no clear visible sign that there’s not an option to walk up and order.

corbin andera 5 months ago

I came here around 5:20 on Sunday Jan 11th 2026. Nobody was in the drive through but me. I made a VERY SIMPLE order 2 for $4.50 I order 2 fish sandwiches ADD cheese and a order of the strawberry cheesecake bites. Some how that all add up to $10.22. that's fine not expensive w.e. the girl didn't give me a receipt. Get my food and checked after I left and the strawberry cheesecake bites weren't hot but fine for me to eat then I check my fish to get ready to eat..... Both of them were cold, both had so much tartar sauce one bun was soggy and both had no cheese. I went back and told her my sandwiches were wrong (the cook looked irritated that he had to fix them) and I get them back not even 2 mins later (obviously didn't re make them fresh) both still cold and flooded with tartar not to mention now cold cheese on cold sandwiches. Very disappointing. Either I need money back from this or comped food. I work at The Mortuary and have never had problems before like this

Lauren Stuart 3 months ago

Service was really great, but the food was just not good. My French fries were sweet tasting because they are fried in the same fryer as the cheesecake bites. The cheesecake bites had hardly any filling in them because it bled out while frying. My burger was not great. I usually like Rallys but it wasn't that great.

KIm Robertson 4 months ago

We visited this location and ordered the apple pie. The apple pie was overcooked and didn't have any apples inside. We asked if we could get another apple pie, and he stated that the apple pies had just come up. So, we asked for French fries instead of the apple pie, and he made us pay extra, I believe, because it was an inconvenience. He should have considered just giving us a small fry. Also the small fry was over cooked. They were extra crunchy.