Shake Shack South Lake Union

Rainy 5 months ago

I’m done. I gave this restaurant too many chances. They often miss items when we order takeout, fries or side sauces are frequently missing. They’re also not very kind, but since I usually order takeout, that wasn’t a big issue for me. Today, we found a worm. I don’t care whether it came from fresh lettuce and cooked together or was inside the paper box and squeezed or what. On top of that, the freaking sauce was missing again, as usual. We will never come back.

Brian 8 months ago

From walking in to eating our experience at this restaurant was very very unpleasant I took my two friends to this restaurant and from when we went to the register to order we kept getting a evil eye from a lady that worked there. Our burgers was raw and pink. I ordered a shake with no whip cream because I'm allergic to whipped cream and they still put whipped cream on there I went to the manager and he just said okay word. He was very unprofessional and he kept answering when nothing but okay word. He saw that our burgers was raw, and he did offer a half refund but we honestly should have got a full refund due to the raw burgers made us not want to eat and also made us feel sick. We will not be returning to this location and we would not recommend it to anybody.

Anna 4 months ago

This was my first time at the Shake Shack and it overdelivered in every way! The food was fantastic: just as delicious and satisfying as other Shake Shack locations I've heard people rave about! Their burgers, shakes, and classic Shack items hit all the right notes, and the quality felt consistent with the brand’s reputation. Service was efficient, polite, and respectful: staff clearly work hard and were friendly throughout the visit. Even though some locals seem hesitant based on past reviews, my experience was excellent from start to finish. As someone coming from Canada to try this restaurant, I can say honestly there’s nothing wrong with this Shake Shack. If you’re in the area and craving a great burger and shake, stop in - this spot delivers (and rivals my favourite burger place, Red Robin!!).

Rebbecca Johnson 11 months ago

The only thing we enjoyed here was the burger. The service wasn’t great and it seemed like the employees did NOT want to be there at all. The fries were just so so and we don’t recommend them. Burger was top notch though! The building’s aesthetic is really neat too.

Kaley A. 3 months ago

We had a great in-restaurant dining experience here. The food was exactly what you expect—fresh, hot, and delicious—but what really stood out was the service. Kayla was exceptional. She kept our drinks refilled without us ever having to ask and was quick to clear our table throughout the meal. She was attentive, friendly, and made the whole experience feel easy and enjoyable. Overall, a very pleasant visit with unexpectedly great service. We’ll definitely be back!